Unfortunately I didn’t get a chance to chat with a colleague through IM, however, it is a tool that I use regularly. As for having this as part of a library tool, I find it quite interesting. I believe it would be useful to provide IM to our library customers. Many already search our web to get updates so it wouldn’t be out of their way to IM a librarian. I think that offering IM would be a way of targeting a new group of library customers.
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